Frequently Asked Questions
What is Tulshri?
Tulshri is an online platform offering Tulsi Mala, Rudraksha, Jap Mala, Chandan, Puja Samagri, spiritual jewellery, devotional products, and other spiritual essentials.
What products does Tulshri sell?
Our collection may include:
- Tulsi Mala
- Rudraksha
- Jap Mala
- Chandan Mala and Beads
- Puja Samagri
- Spiritual Jewellery and Accessories
- Religious and Spiritual Gifts
Product availability may vary from time to time.
How can I place an order?
Select the product you want, add it to your cart, enter your delivery details, select an available payment method, and complete the order.
You will receive order confirmation after your order is successfully placed.
Can I order using Cash on Delivery?
Yes, COD may be available for selected products, locations, order values, and customers.
COD availability is determined by applicable courier and operational conditions.
How can I track my order?
Where tracking is available, tracking details may be provided through your registered mobile number, email, account, or order page.
Tracking may take some time to become active after the shipment is handed over to the courier.
How long does delivery take?
Delivery time depends on the product, delivery location, supplier, courier partner, and other operational factors.
The estimated delivery date shown at checkout or communicated after ordering is an approximate timeframe and is not a guaranteed delivery date.
Does Tulshri offer dropshipping?
Yes. Some products may be fulfilled through authorized suppliers or third-party dropshipping partners.
In such cases, the product may be shipped directly from the supplier or fulfillment partner to the customer.
Will a dropshipping order come from a Tulshri warehouse?
Not necessarily.
Some dropshipping products may be shipped directly from a supplier, manufacturer, warehouse, or fulfillment partner.
Packaging and dispatch location may therefore vary.
Can products from the same order arrive separately?
Yes.
If products are fulfilled from different suppliers, warehouses, or locations, they may be shipped separately and may arrive at different times.
Are dropshipping products eligible for returns?
Return eligibility depends on the particular product and our Refund & Return Policy.
Some products may not be eligible for return due to their nature, customization, hygiene considerations, or other applicable conditions.
Can I cancel my order?
Orders may generally be cancelled before they are shipped.
Once an order has been shipped, cancellation may not be possible.
Please refer to our Cancellation Policy for complete details.
Can I return a product?
Eligible products may be returned if you receive a damaged, defective, incorrect, or otherwise eligible product.
Return eligibility and conditions vary by product.
Please refer to our Refund & Return Policy before requesting a return.
What if I receive a damaged product?
Please contact Customer Support as soon as possible and provide your Order ID along with clear photographs or videos of the product and packaging.
Our team will review the issue and provide an appropriate resolution according to the applicable policy.
What if I receive the wrong product?
Contact Customer Support with your Order ID and clear photographs or videos of the received product and package.
We will review the issue and assist you according to our applicable return and refund terms.
How do refunds work?
For an approved refund, the applicable amount will generally be returned to the original payment method.
The time required for the refund to appear may depend on your bank or payment service provider.
Are shipping charges refundable?
Shipping charges may be non-refundable unless the return is due to an error on our part, such as an incorrect or damaged product being delivered.
Please refer to our Refund & Return Policy for applicable conditions.
Does Tulshri offer cashback?
Selected products, orders, customers, or promotional campaigns may be eligible for cashback.
Cashback is subject to the terms of the particular offer.
When will cashback be credited?
Cashback may be credited after the applicable conditions are completed, such as order confirmation, delivery, completion of the return period, or eligibility verification.
The exact timing depends on the specific cashback offer.
Can cashback be used as cash?
Unless specifically stated otherwise, cashback or promotional wallet credits cannot normally be withdrawn as cash or transferred to a bank account.
They may be usable for eligible purchases on Tulshri according to the applicable terms.
What happens to cashback if I cancel or return an order?
If an order associated with cashback is cancelled, returned, refunded, or becomes ineligible, the cashback may not be credited or may be reversed or deducted where applicable.
Is my personal information safe?
We take reasonable measures to protect customer information.
For complete details about how we collect, use, and protect personal information, please read our Privacy Policy.
Is online payment secure?
Payments may be processed through secure third-party payment service providers.
Payment information is handled according to the applicable security and privacy practices of the payment provider.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address.
Address changes may not be possible after the order has been processed or shipped.
What happens if my delivery is delayed?
Delivery can be delayed due to courier issues, weather, festivals, supplier delays, transport disruptions, remote locations, government restrictions, or other external circumstances.
We will make reasonable efforts to assist with delayed shipments.
What if I miss the delivery?
Courier partners may make multiple delivery attempts according to their operational policies.
Please ensure that someone is available to receive the shipment and that your delivery information is correct.
Can I contact Tulshri for product information?
Yes.
You can contact our Customer Support Team for questions regarding products, orders, shipping, returns, refunds, cancellations, cashback, or other assistance.
Where can I read your policies?
You can review our website policies including:
- Privacy Policy
- Terms & Conditions
- Shipping Policy
- Cancellation Policy
- Refund & Return Policy
- Cashback Policy
Tulshri Sacred Living • Spiritual Essentials