Refund & Return Policy
At Tulshri, we want you to have a reliable and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may contact us for return or refund assistance according to the terms below.
Return Eligibility
A product may be eligible for return if:
- You received a damaged product.
- You received an incorrect product.
- The product received is defective or materially different from the product ordered.
- The product meets the applicable return conditions mentioned for that product.
Return eligibility may vary depending on the product category.
Products That May Not Be Eligible for Return
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable conditions.
Customized products, specially prepared products, and products specifically marked as non-returnable may not be eligible for return.
Return Request
If you receive a damaged, incorrect, or eligible product, please contact our Customer Support Team as soon as possible after delivery.
Please provide:
- Order ID
- Product name
- Reason for the return
- Clear photographs or videos of the product and packaging, where applicable
Our team may review the provided information before approving a return request.
Product Condition
Returned products should generally be unused and in their original condition, packaging, and accessories, unless the product was received damaged or defective.
Products that have been used, altered, damaged after delivery, or returned without the required packaging may not qualify for a return.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us with supporting photographs or videos.
We will review the issue and, where applicable, arrange a replacement, return, or refund based on the circumstances and availability.
Refunds
Once an eligible return is approved and the returned product is received and inspected where required, the refund will be processed according to the applicable order and payment terms.
Refunds, where applicable, will generally be issued to the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
Shipping Charges
Shipping charges may be non-refundable unless the return is due to an error on our part, such as an incorrect or damaged product being delivered.
Any applicable return shipping arrangements will be communicated by our Customer Support Team.
Exchange or Replacement
Where applicable and subject to product availability, we may offer a replacement or exchange instead of a refund.
The final resolution will depend on the nature of the issue and product availability.
Return Inspection
Returned products may be inspected to verify the condition and reason for return.
If the returned product does not meet the applicable return conditions, the return or refund request may be declined.
Contact Us
For any return or refund request, please contact our Customer Support Team with your Order ID and relevant details.
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