Shipping Policy
At Tulshri, we aim to provide a smooth, reliable, and transparent delivery experience for every customer. Orders may be fulfilled through our own shipping arrangements, third-party logistics partners, suppliers, or dropshipping fulfillment partners, depending on the product and order.
Order Processing
Orders are generally processed after successful payment confirmation or order confirmation for Cash on Delivery (COD) orders.
Processing time may vary depending on:
- Product availability
- Order verification
- Payment confirmation
- Seller or supplier processing time
- Shipping partner availability
- Customer location
Orders are normally dispatched as soon as they are ready for shipment.
Shipping & Delivery
We deliver products to serviceable locations across India through available courier and logistics partners.
Estimated delivery time may vary depending on the delivery location, product, courier partner, supplier, and other operational factors.
The estimated delivery date shown at checkout or communicated after ordering is an approximate timeframe and is not a guaranteed delivery date.
Dropshipping Orders
Some products may be fulfilled through a dropshipping or third-party supplier/fulfillment partner.
For such orders:
- The product may be shipped directly from the supplier or fulfillment partner to the customer.
- The shipping package may not always originate from a Tulshri warehouse.
- The package may carry supplier, manufacturer, fulfillment, or logistics-related information where applicable.
- Delivery time may vary depending on the supplier's processing and shipping arrangements.
- Tracking information may be provided once the shipment is handed over to the courier partner.
- Different products in the same order may be shipped separately if they are fulfilled from different locations.
By placing an order for a dropshipped product, the customer agrees that the order may be fulfilled and shipped directly by an authorized supplier or fulfillment partner.
Shipping Charges
Shipping charges may vary depending on:
- Product weight and dimensions
- Delivery location
- Shipping method
- Supplier or fulfillment location
- Courier charges
- Promotional offers
Applicable shipping charges, if any, will be displayed during checkout or included in the final order amount.
Free Shipping
Where free shipping is offered, the applicable terms and conditions of the offer will apply.
Free shipping may not be available for every product, location, or order.
Order Tracking
Where tracking is available, tracking details may be shared with the customer through the registered mobile number, email address, account, or order page.
Tracking information may take some time to become active after the shipment is handed over to the courier partner.
Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
Customers are requested to provide a correct and complete delivery address and remain available to receive the shipment.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reasons, additional shipping or re-delivery charges may apply where applicable.
Delayed Deliveries
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Natural disasters
- Transport disruptions
- Courier delays
- Government restrictions
- Festivals or peak-season demand
- Supplier or warehouse delays
- Remote or difficult-to-service locations
- Incorrect or incomplete delivery information
We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee delivery within a specific timeframe when delays are caused by external circumstances.
Damaged Packages
If the outer package appears visibly damaged at the time of delivery, customers are advised to:
1. Check the package before accepting it, where possible. 2. Take clear photographs or videos of the package. 3. Contact our Customer Support Team as soon as possible.
For product damage after delivery, please refer to our Refund & Return Policy.
Incorrect or Missing Products
If you receive an incorrect product, missing item, or incomplete shipment, please contact us with:
- Order ID
- Product details
- Clear photographs or videos of the received package and product
- Details of the missing or incorrect item
Our team will review the issue and provide an appropriate resolution according to the circumstances.
Multiple Shipments
If an order contains products fulfilled from different suppliers, sellers, warehouses, or locations, the products may arrive in separate packages and at different times.
This does not necessarily mean that an item is missing from your order.
Address Changes
Please contact us as soon as possible if you need to change your delivery address.
Address changes may not be possible once the order has been processed or shipped.
If an address change results in additional shipping charges, the applicable charges may be payable by the customer.
Cash on Delivery (COD)
COD availability depends on the customer's location, product, order value, courier service, and other applicable conditions.
Some products or locations may not be eligible for COD.
International Shipping
Unless specifically stated on the product or checkout page, Tulshri currently focuses on deliveries within India.
If international shipping is offered for a particular product, applicable shipping charges, customs duties, taxes, and other charges may be payable by the customer unless otherwise stated.
Shipping Policy for Marketplace or Third-Party Products
Products supplied or fulfilled by third-party sellers, suppliers, manufacturers, or fulfillment partners may have different processing and delivery timelines.
The applicable shipping information provided on the product page or during checkout will take priority where specifically stated.
Contact Us
If you have any questions regarding shipping, delivery, tracking, delays, or your order, please contact our Customer Support Team with your Order ID.
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